Service Level Agreement — Women Driving Women
By confirming a booking, the Carrier agrees to provide the Women Driving Women service and accepts the terms of this SLA.

Service Conditions:
  • The Women Driving Women service guarantees that the trip will be conducted by a female driver.
  • The Carrier must assign a female driver registered in their account.
  • The service is provided only if requested by the Client at the time of booking.
  • If no female drivers are available, the Carrier must immediately notify Kiwitaxi Support.
Compensation Rules:
  • The service is included in the standard transfer fare.
  • By separate agreement with the Company, the service may be offered as a paid option.
  • If a female driver cannot be provided after the booking is confirmed, penalties apply.
Mandatory Requirements:
  • Female drivers must hold the required documents in accordance with service regulations.
  • The Carrier is responsible for the accuracy of the driver’s profile and for ensuring the driver appears in the Drivers section of their account.
Replacing a female driver with a male driver without prior approval from Kiwitaxi is strictly prohibited.
Penalties:
  • Failure to provide a female driver after booking confirmation results in a penalty of 50% of the order value.
  • Providing inaccurate driver information (e.g., assigning a male driver as female) results in a penalty of up to 100% of the order value and possible account suspension.